Why you should choose Frontpoint in 2018 [Review]

Posted:07/21/2018 Written by:John Hopkins Leave a comment

Call 888-363-2035

Frontpoint offers 24/7 professional monitoring and their smartphone app.

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Yes, they're actually pretty good. Even though most systems on the market today are essentially the same, Frontpoint stands out in the crowd by providing great customer service. Home security is our bread and butter (check out our security cameras), so trust us when we say that when it comes to home security systems (not cameras), there's no such thing as good or bad hardware - it's all the same. Usually what it comes down to is the company's performance in customer service and the central monitoring station's response times. Keep reading to find out if Frontpoint is the right choice for your home or business, we're going to cover it all!

Yes, they're actually pretty good. Even though most systems on the market today are essentially the same, Frontpoint stands out in the crowd by providing great customer service. At Armorax, home security is our bread and butter, so trust us when we say that when it comes to home security systems, there's no such thing as good or bad hardware - just more or less features. So usually what it comes down to is the company's performance in customer service and their central monitoring station's response times. In this review, not only are we going to review Frontpointfs reputation and their equipment and monitoring service, but explain how their system and monitoring service works so you can feel confident about your purchase and future DIY home security experience!

Frontpoint cellular coverage area

Frontpoint cellular coverage

Yes, they're actually pretty good. Even though most systems on the market today are essentially the same, Frontpoint stands out in the crowd by providing great customer service. At Armorax, home security is our bread and butter, so trust us when we say that when it comes to home security systems, there's no such thing as good or bad hardware - just more or less features. So usually what it comes down to is the company's performance in customer service and their central monitoring station's response times. In this review, not only are we going to review Frontpointfs reputation and their equipment and monitoring service,



Frontpoint fits its systems with a Verizon cellular card. They can also do AT&T upon request. So between these 2 major networks you should be getting adequate coverage no matter where youfre located. This is espeically true if youfre located within the city. Out in the country, it could be a different story. Wefve heard first-hand from customers that were weary about cellular coverage to begin with that their systems werenft getting proper cell reception, (with both Verizon and AT&T). Sadly, Frontpoint doesnft provide internet backup, which we highly recommend if you live out in the country where cellular reception is generally sparse. With internet backup, your system will operate over cellular at all times, but in the event the connection drops the system falls back on your internet connection. See our Home Security System With Internet Backup post to find out the different companies that offer this kind of system.

Frontpointfs equipment



Frontpoint uses a mixture of home security brands for itfs equipment. Predominantly, they use Interlogix (formerly GE). They also use Qolsys, and Alula (formerly Resolution). What brand equipment you receive with your system depends entirely on what package you choose. For the most part each Frontpoint package is a mixture of all 3 of the aforementioned brands. In the end, they all tie into one cohesive esystemf - monitored by a single central monitoring station and managed and controlled by you from an app on your phone.


CONTROL PANELS


Interlogix Simon XT
Frontpoint uses the Interlogix Simon XT control panel in its most basic packages. The Interlogix Simon XT is a non-touchscreen control panel. To be perfectly honest, it has a pretty old-school look to it. So if youfre big on aesthetics, Frontpointfs basic monitoring plans with the Simon XT might not be for you. Herefs a picture of the Simon XT control panel:

Now letfs set the looks aside for a moment, because this beast can perform. The Simon XT is a wholly dependable piece of machine and comes with a built-in cellular connection that Frontpoint exploits to link your system with the central station and iPhone/Android app. Yes, no phone line or internet connection is required.

The Simon XT also comes with Z-Wave support. So if youfre interested in home automation or making your home esmarterf the Simon XT will get the job done.

Frontpointfs Simon XT also comes with a desk-stand, so mounting it on the wall is not absolutely necessary. If you choose to mount it on the wall by the front door or place it on a counter-top in plain view and can manage to live with the eye-sore, wonderful. Remember, you can always upgrade to the Qolsys 7 inch touchscreen for a one-time fee of $150.

The panel has a keypad and a little LCD screen that gives you feedback and allows you to arm and disarm the system by punching in your code the moment you step in. The Simon XT also features two-way voice. For a lot of customers, two-way voice is huge. Again, the Simon XT may not look the part, but it sure is one heck of a security panel.

Qolsys Touchscreen
So moving on, Frontpointfs other control panel option is the Qolsys control panel. This is Frontpointfs touchscreen offer. Itfs a 7 inch touchscreen, almost like a tablet and comes equipped with an Android based software that serves as the interface of the panel. Again, the Qolsys will let you arm and disarm the system and send for panic and fire alerts along with two-way voice and a built-in siren. Herefs what the Qolsys looks like:



Both the Simon XT and Qolsys control panels come with their own line of secondary keypads. These are sleeker versions of the control panel without the cellular and Z-Wave cards. These secondary panels basically provide for a secondary point of control - for you to control/arm and disarm the system from second location within the house. Your systemfs connection to the iPhone/Android app and monitoring station still stems from the main control panel - it houses all the cellular and Z-Wave communicators and dialers, so youfll still need the main panel.

Frontpoint sensors (a complete list)

Frontpoint uses a range of wireless sensors, mainly from two rock-solid brands; Alula (formerly Resolution) and Interlogix (formerly GE). Letfs take a deep dive into Frontpointfs lineup of sensors.
Frontpoint wireless door/window sensor
Also known as entry sensors, Frontpointfs door/window sensors are manufactured by Alula. They're extremely compact, at just 1.8 inches in height and less than half an inch thick. Each door/window sensor comes prepped with special, double-sided mounting tape - installation is so simple and straight forward even a 5 year old could do it. No need to drill a hole or run wire through a hole, simply peel the tape from the back of the sensor and press and hold the sensor in place (on your door or window) for 15 seconds. Thatfs it - itfll stay up there for years.
Frontpointfs door/window sensor has a battery life of 6 to 8 years (varies by usage). The Frontpoint app has a battery life indicator, and the batteries are regular CR123A batteries, readily available at any Walmart or Home Depot!
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Tech specs

  • Dimensions: 1.8" x 0.4"
  • Battery life: 6 to 8 years
  • Battery type: CR123A
  • Wireless range: 150'
  • Application: Stick-on
Learn more>



Frontpoint wireless motion sensor
The Frontpoint motion sensor is manufactured by Interlogix. It has all the basic features you would expect from a motion sensor. Itfs immune to pets under 60 lbs and has a battery life of 2 to 3 years. Installation is a breeze; simply peel the double sided tape off the back and stick on the wall 7 to 9 feet from the floor. The motion sensor goes to sleep every time it detects motion to prolong battery life.
If your pet weighs more than 60 lbs, we recommend swapping out the motion sensor with a glass break sensor. Both the motion and glass break sensors serve as an internal line of defense - so if you canft get a motion sensor due to a pet or someone constantly being home (because you would ideally want to activate the motion sensor only when no one is home), then think about getting a glass break sensor instead.

Frontpoint glass break detector

  • Dimensions: 1.8" x 0.4"
  • Battery life: 6 to 8 years
  • Battery type: CR123A
  • Wireless range: 150'
  • Application: Stick-on
Learn more >

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Frontpointfs image motion sensor

Frontpointfs image motion sensor is by Alarm.com, and basically what it does is it takes a picture every time it detects motion and sends the picture to you of that moment by email. As part of the standard image sensor monitoring plan, you get an allowance of 40 clips per month. You can always upgrade this limit for an extra fee.

Frontpointfs wireless glass break sensor

Frontpointfs glass break sensor is manufactured by Interlogix. It has a range of 20 feet all around, meaning it can detect glass breakage up to 20 feet away. The glass break sensor is also peel and stick, so application is painless and hassle-free. Please note glass break sensors do not mount on glass, rather on a wall adjacent to the glass. So if youfre wanting to protect a set of windows in the living room, you would want to mount the glass break sensor on an adjacent wall, 7 to 9 feet from the floor or on the ceiling.

Integrating existing sensors with Frontpoint If you already own a home security system from a previous company either because your contract with them is over or you moved into a new house that already had a system in place, chances are youfre hoping you can take advantage of that and integrate as many of the existing sensors as you can with your new Frontpoint system. Is it possible? Yes, it most certainly is. What you need is wireless translator card from Alula. Alula makes a translator card for all major manufactures including 2GIG, Honeywell, DSC, Napco, GE and Interlogix. So if you have an existing system from Vivint, ADT, Protect America, Monitronics, Protection One or any local alarm company, therefs a 99% chance that the sensors being used on that system belong to one of the above mentioned brands. Read our Translator Resource to find out the perfect translator device for your existing system and new alarm company.

Frontpointfs iPhone/Android app

Frontpoint uses Alarm.com for itfs iPhone and Android app. Itfs an Alarm.com app, branded as Frontpoint. Alarm.com is the most widely used home security and home automation app in the USA and Canada. Once you receive your Frontpoint system and have completed its installation and activation youfll be able to sign in to the app and start controlling the system. All youfll need is a data connection or internet connection on your phone, just like you would to make a FaceTime call or send a WhatsApp message. Herefs some of the things you can do with the Frontpoint app: Arm and disarm the system from anywhere in the world Receive notifications by text, email or phone See system history and alarm activity; see exactly what happened moments before the alarm went off See sensor activity and battery levels; get notified when the sensor on the back door is triggered Video monitoring; get live video streaming and cloud storage for clips. Peek in at anytime to see whatfs going on at home. Home automation control for lights, locks, thermostats and garage door controllers Control smart irrigation systems, sprinklers and sump pumps Set up multiple profiles/users (for each family member) and time-sensitive user codes for guests These are just some of the things possible with the Frontpoint app. For more information on the app, do not hesitate to ask a Frontpoint rep. Just call them for a quote and ask for more info! Frontpoint can be reached at 866-363-2035.

Frontpointfs cameras and video monitoring services

Frontpoint uses Alarm.com cameras for its indoor, outdoor cameras and Skybell for its doorbell cameras. All of these cameras are simple to install. They do require an internet connection at home. So you need to have a router. All of these cameras are also Wi-Fi compatible. The only thing you need nearby the camera is a power source. So although the cameras are wireless, theyfre not wire-free or battery-operated. You still need a power source, which isnft really a bad thing at all. Battery-operated cameras are yet to make their mark in the market, and thatfs mostly because theyfre such new technology they arenft quite that reliable yet. With Frontpointfs wireless indoor and outdoor cameras, once youfve installed them and hooked them to a power source, itfs pretty much set and forget. If you do not want to go through the hassle of installing an outdoor camera or the doorbell video camera, Frontpoint will arrange a technician for you who will and come and do the installation work for you. Frontpointfs Skybell doorbell camera is also a very fine piece of machinery, and isnft too difficult to install either. It uses your existing doorbell wiring, so therefs no need to run any new wires. Every time it is triggered, you will be instantly notified on the Frontpoint app, and then youfll be able to see and speak with the person on the other end. You may also peek in at any time on demand.

Ordering and installing your Frontpoint system> Ordering a Frontpoint system is easy. Herefs how you should start. Go to their website here, then either call the number on the site or fill out the quote form. A Frontpoint rep will call you right away. If youfre unable to receive their call, call them back when you can and go over the equipment options and pricing. Once youfve decided on a plan the Frontpoint rep will send you an e-contract. They shouldnft ask you for your social security number, just your address and date of birth. However, they will run a credit check and you must have a 600 FICO score at least. Anything lower than that, and you can still get a Frontpoint system, but on different terms. Usually the price goes up. Now, when you receive your system in about 4 to 5 days, simply take it out of the box and follow the self-install instructions included inside the box. A typical Frontpoint installation entails powering on the control panel, sticking the sensors in place and giving them a quick call to activate the service. Thatfs it. Everything comes pre-programmed. The total install time should be no more than 30 minutes from start to finish!

How Frontpointfs professional monitoring works

Frontpoint has partnered with Rapid Response for central monitoring station services. Every time your alarm goes, an agent from Rapid Response will call you, ask for your verbal password and confirm if everything is OK or if you need the authorities. If itfs the latter, theyfll dispatch the police, ambulance or fire department, depending on the type of emergency. If they canft get ahold of you, Frontpointfs central station will dispatch the authorities anyway. We feel thatfs a good thing!

How to cancel a Frontpoint contract

Frontpoint offers you a 30 day trial right off the bat. If you arenft satisfied with your experience, simply box everything and send it back for a full refund. Frontpoint even pays for the return shipping. Once youfre past the 30 day mark, youfre going to have to pay 80% of the remaining term left on your contract. So for example, if you cancel service after a year of service on your 36-month contract, youfll have to pay 80% of 24 months worth of fees. Failure to properly cancel service can mean collections and your debt being reported to the credit bureau unfortunately. And thatfs because they have your credit file, so theyfre able to do that. On the flip side, therefs always a chance you can negotiate better terms on the cancelation fee if you just talk to them. Sometimes all it takes a conversation with a supervisor or manager.

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Frontpoint door/window sensor

  • Dimensions: 1.8" x 0.4"
  • Battery life: 6 to 8 years
  • Battery type: CR123A
  • Wireless range: 150'
  • Application: Stick-on
Learn more >

Frontpoint glass break detector

  • Dimensions: 1.8" x 0.4"
  • Battery life: 6 to 8 years
  • Battery type: CR123A
  • Wireless range: 150'
  • Application: Stick-on
Learn more >

Avatar

About the writer

Avatar Jared Leonard is an Armorax content creator who loves writing about tech. He's worked in the home security industry for almost half a decade, giving him an uncanny, insider understanding of how security companies and their products in 2018 work. The end beneficiary is you; take advantage of his unbiased reviews and pick what's right for you!